Shipping & Delivery Policy

Thank you for choosing MyBizC. This Shipping & Delivery Policy ("Policy") outlines the terms and conditions governing the delivery of products, services, and materials related to our SaaS-based platform operated by MyBizC Private Limited ("MyBizC," "we," "us," or "our").

This Policy applies to all users who purchase a subscription or access any service through our website at mybizc.com. By purchasing a subscription or using our services, you acknowledge that you have read and understood this Policy.

How Our Service Is Delivered

For the services we provide, there is no physical shipping involved whatsoever. MyBizC is a SaaS (Software as a Service) platform and all services are delivered electronically through our secure, web-based platform.

Our services include, but are not limited to:

• Your personalised online mini-store (accessible at mybizc.com/yourbusiness).
• The MyBizC dashboard for managing your store, products, orders, and analytics.
• AI-powered content generation tools for product descriptions, social media posts, and more.
• QR code and digital business card (vCard) generation and sharing.
• Festive greeting card creation and marketing content tools.
• Analytics and performance reporting.

All of these services are delivered digitally — accessible from any device with an internet connection, at any time.

Activation Upon Payment

Upon successful purchase or subscription to our Service, you will receive an email confirmation to your registered email address within a few minutes. This email contains:

• Confirmation of your subscription and the plan purchased.
• Your account login credentials or a secure link to set your password.
• A direct link to your MyBizC dashboard.
• Getting-started resources and onboarding guidance.
• Your GST-compliant invoice for the subscription payment.

Processing Timeline

Action	Expected Time	Notes
Payment Confirmation	Instant	Razorpay processes payment in real-time.
Account Activation Email	2–5 minutes	Sent to your registered email address.
Dashboard Access	Immediate	Available as soon as your account is activated.
Store Live at mybizc.com/you	Within 15 min	After completing initial store setup via the onboarding form.
AI Content Generation	Instant	Available immediately on your dashboard.

Once your account is activated, you will have immediate and continuous access to the Service for the duration of your subscription period, subject to any specified setup or onboarding processes mentioned during registration.

Platform Availability

MyBizC strives to maintain 99.9% uptime for the platform. You can access your dashboard and your store from any device — desktop, tablet, or mobile — using any modern web browser.

• Your store at mybizc.com/yourname is publicly accessible to your customers at all times during your active subscription.
• The management dashboard is accessible 24/7 from any internet-connected device.
• All AI tools, analytics, and features are available as per your subscription plan.

Geographic Availability

MyBizC services are currently available to businesses across India. Merchants in all Indian states and union territories can sign up and create their online store. International access for store visitors is also available, though merchant registration is currently limited to India.

No Shipping Fees — Ever

As our Service is entirely web-based and delivered digitally, MyBizC does not charge any shipping fees, delivery costs, or any costs associated with physical delivery. There are no hidden delivery charges of any kind.

Your subscription fee covers your complete access to the MyBizC platform. The only fees you pay are:

• Your annual subscription fee (Essential: ₹4,999/yr, Professional: ₹9,999/yr, Enterprise: ₹19,999/yr).
• Standard Razorpay payment processing fees on your customers' orders (charged by Razorpay, not MyBizC).

There are no setup fees, no installation charges, no delivery charges, and no other hidden costs associated with accessing our platform.

While MyBizC provides the platform for you to sell online, the fulfilment and delivery of physical goods to your customers is entirely your responsibility as the merchant. MyBizC is not a logistics or fulfilment company and does not ship goods on behalf of merchants.

Your Responsibilities as a Merchant

• Accurately describing your products and their availability on your store.
• Fulfilling customer orders promptly after acceptance.
• Providing accurate delivery timeframes and shipping costs to your customers.
• Handling returns, exchanges, and refunds for your own products directly with your customers.
• Complying with all applicable laws regarding the sale and delivery of your products.

Shiprocket Integration

Professional and Enterprise plan users can integrate Shiprocket with their MyBizC store for automated logistics management. This integration allows you to:

• Book courier pickups for customer orders directly from your dashboard.
• Generate shipping labels and tracking information automatically.
• Offer multiple delivery options and estimated delivery dates to customers.
• Track all shipments in one place from your MyBizC dashboard.

Should you encounter any issues with the activation, access, or any aspect of our Service delivery, our customer support team is here to help promptly.

What Our Support Covers

• Issues with account activation or login access after payment.
• Not receiving the confirmation email after subscribing.
• Technical difficulties accessing your dashboard or store.
• Questions about your subscription, plan features, or billing.
• Guidance on using platform features like AI content, analytics, or integrations.

How to Reach Us

Channel	Contact	Response Time
Email Support	[email protected]	Within 24 hours
Phone Support	support@mybizc.com	Mon–Sat, 9am–6pm IST
WhatsApp	support@mybizc.com	Best effort
Contact Form	mybizc.com/contact	Within 24 hours

While we strive for continuous uptime, there may be occasional interruptions to the Service due to scheduled maintenance, unforeseen technical issues, or circumstances beyond our control.

Scheduled Maintenance

We perform scheduled maintenance to improve the platform, fix bugs, and add new features. We aim to:

• Schedule maintenance during low-traffic hours (typically between 1:00 AM – 5:00 AM IST).
• Notify users at least 24 hours in advance via email for maintenance that may cause service downtime.
• Limit maintenance windows to the minimum time necessary.

Unplanned Outages

In the event of an unexpected service outage, MyBizC will:

• Work to restore the service as quickly as possible.
• Communicate the status and expected resolution time via email and our status page.
• For extended outages affecting paying subscribers, provide appropriate compensation in accordance with our Refund Policy.

MyBizC reserves the right to modify this Shipping & Delivery Policy at any time at our discretion. Any changes will be effective immediately upon posting the revised Policy on our website with an updated "Last Updated" date.

• For changes that materially affect your rights or obligations, we will notify existing subscribers via email at least 14 days before the changes take effect.
• Your continued use of the Service after the updated Policy is posted constitutes your acceptance of those changes.
• If you do not agree with the revised Policy, you may cancel your subscription in accordance with our Refund & Cancellation Policy.

We encourage you to review this Policy periodically to stay informed. The most current version will always be available at mybizc.com/shipping-delivery.

If you have any questions about this Shipping & Delivery Policy, or need assistance with service access, please reach out to our team:

Query Type	Contact Details
Service Access & Activation Issues	[email protected]  ·  support@mybizc.com
General Queries & Feedback	[email protected]
Billing & Escalations	[email protected]
Registered Address	612A, Lodha Supremus, NCP, Near Wadala Truck Terminal, Mumbai 400 037, Maharashtra

Our support team operates Monday to Saturday, 9:00 AM – 6:00 PM IST. We aim to respond to all queries within 24 business hours.