Refund & Cancellation Policy

This Refund and Cancellation Policy ("Policy") governs all subscription purchases made on mybizc.com and related services operated by MyBizC Private Limited ("MyBizC," "we," "us," or "our").

By purchasing a subscription plan on MyBizC, you agree to this Policy in full. Please read it carefully before making any payment. If you have questions, contact us at [email protected] before completing your purchase.

MyBizC offers the following annual subscription plans. All plans are billed on a yearly basis and include the features described on our Pricing page.

Plan	Annual Price	Billing Cycle	Auto-Renewal
Essential	₹4,999 / year	Yearly	Optional
Professional	₹9,999 / year	Yearly	Optional
Enterprise	₹19,999 / year	Yearly	Optional

All prices are inclusive of applicable taxes (GST) unless otherwise stated. MyBizC reserves the right to modify pricing with 30 days' prior notice to existing subscribers. Existing subscriptions are not affected by price changes until renewal.

You may cancel your MyBizC subscription at any time. There is no lock-in period and no cancellation fee.

• Upon cancellation, your store and all associated features will remain active until the end of your current paid subscription period.
• After the subscription period ends, your store will be deactivated. Your data will be retained for 30 days, after which it may be permanently deleted.
• You will not be charged for any subsequent renewal periods after cancellation is confirmed.
• Cancellations do not automatically trigger a refund unless you are eligible under the refund conditions described in Section 3.

How to Cancel Your Subscription

1. Log in to your MyBizC dashboard at mybizc.com.
2. Go to Settings → Billing & Plans → Cancel Subscription.
3. Select your reason for cancellation (optional but helps us improve).
4. Confirm cancellation. You will receive a confirmation email within a few minutes.

Alternatively, you can request cancellation by emailing [email protected] with your registered email address and subscription details.

MyBizC operates on a subscription-based SaaS model. As our services are digital in nature and made available immediately upon payment, refunds are subject to the following conditions:

Scenario	Refund Available?	Amount
Cancellation within 7 days of first-time purchase	✓ Yes	100% Full Refund
Cancellation after 7 days (first-time)	Case-by-Case	Evaluated by Support
Renewal subscription cancellation	✗ No	No Refund
Upgrade (mid-cycle)	✗ No	Prorated charge applies
Downgrade request	End of Cycle	No Refund, applies next cycle
Technical failure preventing service access	✓ Yes	Pro-rated for downtime period
Duplicate payment / billing error	✓ Yes	Full Refund of duplicate amount

To be eligible for a refund under the 7-day window, all of the following conditions must be met:

• The refund request must be submitted within 7 calendar days from the date of your first-time subscription payment.
• The request must be for a new, first-time purchase — not a renewal or upgrade of an existing subscription.
• Your account must not have been suspended or terminated due to violation of our Terms & Conditions.
• The refund request must be submitted with valid order/payment details including your registered email address and transaction ID.
• The request must be made by the account holder — the person whose email is registered on the account.

Refund requests that do not meet the above criteria will be evaluated on a case-by-case basis at the sole discretion of MyBizC's support team. We aim to be fair and reasonable in all cases.

To request a refund, follow these steps:

1. Email us at [email protected] with the subject line: "Refund Request – [Your Registered Email]".
2. Include the following in your email: your full name, registered email address, subscription plan, Razorpay/payment transaction ID, and the reason for your refund request.
3. Our support team will acknowledge your request within 24 hours on business days.
4. If your request is approved, the refund will be initiated within 3–5 business days.
5. The refunded amount will be credited back to your original payment method — UPI, bank account, credit/debit card, or wallet — within 5–7 business days depending on your payment provider.

Once a refund is processed, your MyBizC store, content, and all associated data will be permanently deactivated and deleted within 24 hours. This action cannot be reversed.

The following are not eligible for refunds under any circumstances:

• Renewal subscriptions — once renewed, the new subscription period is not refundable.
• Subscription upgrades — the additional amount paid to upgrade from a lower to a higher plan.
• Add-on services, one-time features, or custom work commissioned separately.
• Payments made more than 7 days prior to the refund request (except billing errors).
• Accounts suspended or terminated due to violations of our Terms & Conditions, fraudulent activity, or abuse of the platform.
• Promotional or discounted subscriptions — subscriptions purchased at a special promotional rate are non-refundable unless explicitly stated otherwise in the offer terms.

If you believe a charge on your account is incorrect or unauthorized, please contact us first at [email protected] before initiating a chargeback with your bank or payment provider.

We are committed to resolving billing disputes fairly and promptly. Most issues can be resolved within 3–5 business days through direct communication with our support team.

• Initiating a chargeback without contacting us first may result in the immediate suspension of your MyBizC account and all associated services.
• Fraudulent chargebacks will be reported to the relevant payment provider and may affect your ability to use payment services.
• If a chargeback is found to be invalid after investigation, MyBizC reserves the right to reactivate the charge and pursue recovery through lawful means.

For any unresolved disputes, you may escalate to our Grievance Officer at [email protected]. All disputes are governed by the laws of India, with jurisdiction in Mumbai, Maharashtra.

MyBizC reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be effective upon posting the updated Policy on our website with a revised "Last Updated" date.

• We will notify existing subscribers of material changes via email at least 14 days before they take effect.
• Your continued use of MyBizC services after any changes take effect constitutes your acceptance of the revised Policy.
• If you do not agree to the revised Policy, you may cancel your subscription before the changes take effect without penalty.

We encourage you to review this Policy periodically to stay informed about our refund and cancellation practices.

If you have any questions about this Refund and Cancellation Policy, or wish to submit a refund request, please contact us through any of the following channels:

Query Type	Contact
Refund Requests & General Support	[email protected]  ·  support@mybizc.com
Billing Disputes & Escalations	[email protected]
General Queries & Feedback	[email protected]
Registered Address	612A, Lodha Supremus, NCP, Near Wadala Truck Terminal, Mumbai 400 037, Maharashtra

Our support team is available Monday to Saturday, 9:00 AM – 6:00 PM IST. We aim to respond to all queries within 24 hours on business days.